FREQUENTLY ASKED QUESTIONS
We are always on hand to provide support. However, before reaching out to our support team, please check our list of most frequently asked questions.
Product
Does SLEEP365® sell children’s mattresses?
All SLEEP365 organic mattresses can safely be used for children or adults. At only 6" high, our Dream Latex Mattress is specially designed for trundles, lofts and bunk beds!
Does SLEEP365® have any vegan products?
Yes. SLEEP365 offers pillows, sheets, protectors, and bamboo products that are vegan.
Are SLEEP365® mattresses adjustable friendly?
Yes. All SLEEP365® mattresses can be used with an adjustable base.
Does SLEEP365® recommend using a mattress pad or protector?
Yes. SLEEP365® always recommends using a mattress pad or protector to help keep your mattress clean and free of dust mites and other allergens.
Does SLEEP365® make mattress toppers?
Yes, SLEEP365® offers Organic Latex and Organic Wool toppers to use on your existing mattress or addition to any of our organic mattresses.
What purpose do mattress toppers serve?
Latex mattress toppers add cushioning and comfort to a firm surface and come in 2" and 3" depths. Wool Mattress Toppers add comfort and a luxurious feel that can be described similiar to using a feather bed topper.
What mattress sizes are availalbe with SLEEP365®?
SLEEP365® mattresses are made to industry standard measurements.
Does SLEEP365 make custom-sized mattresses?
At this time, SLEEP365® does not offer custom build sizes.
What depths are available with SLEEP365® mattresses?
The mattreses range from 10" - 12" depth for both the Organic Hybrid and Organic Latex collections. Our Organic Dream Mattress is 6" (Avail, Twin Only)
Does SLEEP365® have low profile mattresses?
Yes, SLEEP365® offers a 6" All-Latex Dream Mattress offered in Twin Size.
Does SLEEP365® sell bedframes?
Yes, SLEEP365® has a collection of non-toxic, naturally finished wood platform beds made in the USA on our site at www.sleep365.com/furniture. Additional options are available in store includiing platforms with headboards.
What type of bed frame/support is recommended for SLEEP365® mattresses?
Any industry standard sized bed frames including wood, platform, and upholstered bed frames will accommodate any SLEEP365® mattress. If using a slatted platform bed frame, there should be no more than 4” apart on the slats. Queen and King sizes MUST have at least (1) center support leg. If a foundation is necessary (formerly known as box-spring), SLEEP365® offers a wood slat foundation in 8", 5", and 2" height options (Optional Rubber Wood Legs Available for 8" and 5" eliminating the need for a metal bed support.
Do SLEEP365® mattresses sleep hot?
GOTS certified organic wool batting in the top quilt adds temperature and humidity control to the sleep system for a more temperate sleep experience. Our mattresses contain NO polyester or memory foam that limits breathability.
What SLEEP365® products are best for someone who sleeps cold?
All of our mattresses are made with materials that are temperature regulating.
What are SLEEP365® pillows made of?
Our pillows are made with GOLS Organic Certified Single-Source Latex, Kapok, Organic Wool, and Organic Cotton.
Do SLEEP365 mattresses need a boxspring?
No, we recommend using a wood slatted foundation available on our site. www.sleep365.com/foundations
Can I put a SLEEP365® mattress on a platform bed?
YES! As long as the slats on the platform bed are flat, strong and rigid and are no more than 3” apart. Queen and King sizes MUST have at minimum (1) center support.
Do I need to flip my SLEEP365® mattress?
Delivery
Where does SLEEP365® deliver?
Currently, we are able to ship all products in the Continental United States. Please contact us for shipping quotes to Alaska or Hawaii. Please see our Shipping page for more information.
How much does it cost to ship a SLEEP365® mattress?
Mattress ship for free withing the continental United States. Full service delivery, set-up and disposal are available for an additional fee in the San Francisco Bay Area, Greater Sacramento Area, Greater Los Angeles Area, and Orange County CA.
Does SLEEP365® offer full service delivery?
Yes, this is available in the San Francisco Bay Area, Greater Sacramento Area, Greater Los Angeles Area, and Orange County CA. Please see our Shipping page for more information.
Will SLEEP365 take away my old mattress?
If you choose our full-service delivery option, disposal of your old mattress is included.
How long do I have to wait for my SLEEP365 mattress after ordering?
5-10 business days depending on where the product is being shipped to.
Service
Are SLEEP365® mattresses rolled up in a box?
SLEEP365 Mattresses are flat packed; never rolled or vacuum sealed. SLEEP365 promises that your new organic mattress will be of the utmost quality and integrity right out of the box.
Can I sleep on my new SLEEP365® right away?
Yes, you may start using your new SLEEP365® after you outfit the mattress with delicious sheets and comforter.