Warranty Details
Our 10 Year Non-Prorated, Limited Mattress Warranty
Beginning on the date of purchase or delivery (whichever is later), your new SLEEP365 mattress is covered by a 10 year non-prorated, limited warranty. This limited mattress warranty extends to the original purchaser of the SLEEP365 mattress only and is not transferable.
What’s covered?
- Permanent indentations in the top surface of your mattress that are deeper than 1”, which are not the result of abuse/misuse or lack of proper support. (Pssssst, almost all other mattress warranties specify indentations deeper than 1.5”, which is a whopping 50% more than we require).
- Manufacturer defects – protruding or collapsed coils, tape edges tearing off, major defects in shape or dimension.
- Defects or malfunction of the zipper, which is not the result of abuse/misuse or lack of proper support.
What counts as ‘proper support’?
This is important for you to enjoy your mattress as intended – and to keep your warranty in effect. Make sure that your bed frame provides proper support to keep your warranty in force:
- For those using slatted platform beds/frames, the slats must have spacing no larger than 4” apart and slats must be strong and rigid.
- For those using Queen and King size beds, these must have at least (1) center support leg supporting your sleep system from the floor to the underside of your support system.
What’s not covered?
The number one complaint people have about their new mattress is that they can see an imprint of where they have slept, and that this has happened sooner than they were expecting. Normal wear and tear is to be expected.
The new materials in your mattress or topper will settle immediately under your body weight. Within the first few months of use, your mattress or topper will conform to your unique body shape. This body signature is a good thing! It makes your mattress more ergonomic and comfortable for you as an individual.
It also means that being able to see where you have slept on your mattress is not a defect and is not covered by our warranty. Or anyone else’s for that matter.
Keep in mind that the following are not covered by our warranty:
- Normal settling of the mattress resulting in a unique body signature of 1” or less on the surface of the mattress.
- Indentations of greater than 1” in the surface of the mattress which result from a lack of proper support as defined above.
- Changes in personal comfort preference over time.
- Naturally occurring aromas from new, natural raw materials.
- Allergies and/or sensitivities.
- Mold or mildew – as this is a result of your usage and/or your residential environment NOT the product itself and is not covered by this warranty.
- Noise and/or squeaking of mattress components over time.
- Broken down edges as a result of sitting on the edge of the mattress.
- Abuse/misuse resulting from but not limited to jumping, diving or flopping on the mattress, extreme flexion of the mattress beyond the mattresses’ capability.
- Damage resulting from failure to properly follow all care instructions.
- Scuffs and discoloration, rips and tears in the fabric, pilling of fabric, stains, burns. (In fact, any stains on your mattress will void your warranty).
- Slight imperfections or inconsistencies of the final tailoring and/or aesthetic appearance.
- Slight variations in exact dimensions: upholstered products can vary up to ½” either way from the listed standard dimensions.
Our 5 Year Non-Prorated, Limited Topper Warranty
Beginning on the date of purchase or delivery (whichever is later), your new SLEEP365 topper is covered by a 5 year non-prorated, limited warranty. This limited topper warranty extends to the original purchaser of the SLEEP365 topper only and is not transferable.
The SLEEP365 limited topper warranty contains similar coverage and exclusions as our mattresses.
- Wool toppers will settle by nature. Normal settling of your wool topper is not a defect and is not covered by this warranty. Regular fluffing and turning are required. It is also recommended to allow your topper to “air out” in the sun for a few hours on a regular basis to help it stay fresh and revitalize naturally.
How to take care of your mattress or mattress topper
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Break your mattress or topper in gently… We recommend that you spin your mattress or topper head to toe every month for the first 6 months and then every 3-4 months after that. This will ensure the most even break-in and wear for your mattress or topper over time. If only one person is sleeping on the mattress, we recommend sleeping in a different spot on the mattress every few days to ensure that you do not wear down one single area of the mattress or topper. If you’re a couple, we encourage snuggling more often in the middle of the mattress for the most even wear over time.
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Mattresses are made for lying on, with your body weight distributed across the surface of the mattress. This means that you should NOT jump, dive, flop or fall on your mattress. Do NOT sit on the edge of your mattress for extended periods of time as this will place an undue amount of pressure in a single spot resulting in abnormal wear.
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Your mattress needs to breathe. Do NOT place your mattress directly on the floor as this will restrict air flow and may lead to mold/mildew growth on the outside of your mattress, which is not covered by this warranty.
- Do NOT saturate your mattress or topper with water and do NOT attempt to clean your mattress or topper with or any soaps, solvents, or chemical cleaners as this may result in staining and damage to the raw materials of your mattress or topper. We recommend the use of a high quality mattress pad or protector to help keep your mattress clean and sanitary.
Our 1 Year Non-Prorated, Limited Pillow and Bedding Warranty
Beginning on the date of purchase or delivery (whichever is later), your new SLEEP365 pillows and bedding (pillows and pillow protectors, sheets, mattress pads/protectors, comforters/duvet inserts, duvet covers) come with a 1 year non-prorated, limited warranty. This limited pillow and bedding warranty extends to the original purchaser of the SLEEP365 pillow or bedding only and is not transferable.
- This warranty covers manufacturer defects in the product construction only.
- Defects or malfunction of the zipper (if your product has one) which is not the result of abuse/misuse are covered.
- Normal wear and tear from usage is not covered (pilling, discolorations/fading, stains, etc).
- Damage resulting from not properly following the care label instructions is not covered.
- Damage resulting from abuse or misuse of the product (pillow fights, rips and tears, burns, straps, ties, buttons or other fasteners being torn off/out, etc) are not covered by this warranty.
- Fiber filled pillows will settle and densify by nature making them thinner and firmer over time; this is not a defect and is not covered by this warranty.
- We recommend the use of a duvet cover with your comforter or duvet insert to help keep it clean and free from damage – any damage, or normal wear and tear (pilling, discoloration/fading, stains, etc) are not covered by this warranty.
- Slight imperfections or inconsistencies of the final tailoring and/or aesthetic appearance (fabric pattern or color, imperfect stitching or shape which does not inhibit the normal use and enjoyment of the product) are not covered.
- Slight variations in exact dimensions are not covered; finished dimensions of soft goods can vary slightly from the listed standard dimensions and may vary slightly from one package to the next.
Our 10 Year Non-Prorated, Limited Foundation Warranty
Beginning on the date of purchase or delivery (whichever is later), your new SLEEP365 foundation is covered by a 10-year non-prorated, limited warranty. This limited foundation warranty extends to the original purchaser of the SLEEP365 foundation only and is not transferable. SLEEP365 warrants the foundation against defects in material and workmanship only for a period of 10 years when the foundation is used for its intended purposes as a mattress support in a residential setting. The foundation must be used with a SLEEP365 mattress for the warranty to be in effect.
This warranty is null and void if the foundation is used in any commercial or rental capacity or to support any other mattress than a SLEEP365 mattress.
In the event of a defect in materials or workmanship only, SLEEP365 will replace the defective part(s) at no charge subject to these requirements.
When filing a warranty claim for your foundation, you must supply SLEEP365 with proof of purchase and evidence of the defect for SLEEP365 to evaluate your claim. Once your claim has been determined to be valid, SLEEP365 will replace the defective part(s) as soon as possible.
All shipping charges will be paid by SLEEP365.
Your valid foundation warranty claim will NOT extend your original warranty period nor grant you any additional warranty rights.
This warranty does not cover…
- Normal wear and tear.
- Scuffs, piling, fading and discoloration or rips and tears in the fabric, stains, burns. (In fact, any stains on your foundation will void your warranty).
- Naturally occurring aromas from new, natural raw materials.
- Allergies and/or sensitivities.
- Noise and/or squeaking of foundation components over time.
- Mold or mildew – as this is a result of your usage and/or your residential environment NOT the product itself and is not covered by this warranty.
- Abuse/misuse resulting from but not limited to jumping, diving or flopping on your sleep system, extreme flexion of the foundation beyond the foundation’s capability.
- Damage resulting from failure to properly follow all care instructions.
- Slight imperfections or inconsistencies of the final tailoring and/or aesthetic appearance – as your foundation is individually crafted so slight variances due to human nature can occur.
- Slight variations in exact dimensions.
Non-SLEEP365 Branded Product Warranties
Any items purchased from SLEEP365 which are not SLEEP365 branded products are covered by the original manufacturer’s warranty and you must file any claims directly with the manufacturer of that product.
